Microsoft has recently confirmed another issue in Windows 10 October 2018 Update (version 1809), and consequently, the company decided to block the upgrade on more PCs.
The software giant explains that it worked together with Morphisec on investigating some potential issues with the Mophisec Software Development Kit and it discovered that customers using these solutions might end up not being able to work with Microsoft Office.
“Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to save Microsoft Office documents,” the company explains in an update on its Windows 10 version 1809 status page.
Microsoft notes that while it’s further looking into the bug, the only way users can mitigate the problem and continue with the upgrade to Windows 10 version 1809 is to uninstall the affected products.
Remove the incompatible software to upgrade
Obviously, when new versions are released with fixes for this bug, they can update and continue to use them normally, but until that point, the upgrade to version 1809 is blocked on their computers as long as the incompatible software is detected.
“Workaround: Uninstall affected applications and get updated versions from respective vendors when available. Next Steps: We are working with Morphisec and Cisco to address this issue in updated versions of their applications,” Microsoft explains.
At this point, there are no specifics regarding a potential ETA for this bug fix. Microsoft is projected to release new cumulative updates for Windows 10 version 1809 in the coming days.
The December 2018 Patch Tuesday also takes place next week, and we’re expecting a busy rollout for the October 2018 Update that would include not only security improvements, but also fixes for several of the bugs that have already been acknowledged by Microsoft.